policies
at ROSCISNE, we carefully review every order and inspect every item before shipping. if for any reason you receive a damaged item, please email RoscisneShop@gmail.com or direct message us @ROS.CISNE on Instagram for further info.
STOLEN / LOST PACKAGES
we are not responsible for any stolen or lost packages. please contact the assigned courier for more info.
we are not responsible for any stolen or lost packages. please contact the assigned courier for more info.
ORDER POLICIES
SHIPPING
we are a small business and sometimes may need more time to process your order.
please allow 2-3 days for processing (sometimes sooner) and an additional 5-7 business days for production and shipping, unless specified otherwise.
PLEASE EXPECT HOLIDAY SHIPPING DELAYS.
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RETURNS & EXCHANGES
*all swimwear is FINAL sale* please double-check product images and descriptions for sizing info.
EVERY ITEM IS MADE TO ORDER therefore, we do not accept returns or exchanges.
REFUNDS
we do not offer refunds at this time. any cases relating to such will receive store credit for future online purchases.
chargebacks and disputes are taken seriously, and we reserve the right to take legal action against customers who file fraudulent chargebacks or disputes. if you have an issue with your order, please contact us first to resolve the issue. Please note that we will provide evidence to dispute any fraudulent claims.Â
we understand that circumstances may change, and you may need to cancel your order. however, we reserve the right to charge a cancellation fee if the order has already been processed and/or shipped. we also reserve the right to refuse future orders from customers who frequently cancel orders.
GENERAL POLICIES
PRIVACY & SECURITY
ACCESSIBILITY
TERMS OF SERVICE